Bill Payment Information

Online Billpay

To register your account online or to pay your bill, click here

How to Start and Stop Service

Customer Support

For billing, service requests and other inquiries use the following:

General Customer Service Number: (832) 467-1599

Customer/Billing Inquiries Email: CustomerService@Inframark.com

For general phone inquiries, please contact our Customer Service department Monday through Friday from 8:00 a.m. to 5:00 p. m., with the exception of holidays.

Our payment hours are:

Katy Office
2002 W Grand Pkwy. N Ste. 100 Katy, TX 77449
Monday through Friday from 8:00 a.m. to 5:00 p.m.

Village Green Office
17495 Village Green Dr
Jersey Village, TX 77040
Monday through Friday from 8:00 a.m. to 5:00 p.m.

For after-hour emergencies, please contact our dispatch team at 832-467-1599.

Smart Meters

For information on registering your smart meter and viewing your usage via EyeOnWater app.

Smart Meters

Service Rates:


Water Usage

$ 20.00Minimum Rate for Service
$ 2.00Rate per 1,000 gallons metered for usage between 10,001 gallons and 15,000 gallons
$ 3.00Rate per 1,000 gallons metered for usage between 15,001 gallons and 20,000 gallons
$ 4.00Rate per 1,000 gallons metered for usage between 20,001 gallons and 25,000 gallons
$ 5.00Rate per 1,000 gallons metered for usage above 25,001 gallons

Sewer

$ 44.53Flat Rate for Service

NFBWA Fee

$ 4.35Minimum Rate for Service
$ 4.35Rate per 1,000 gallons metered for usage above 1,001 gallons
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